Jake has been waiting patiently to go to the new "oil change" place and check everything out. Our bar was set pretty high because at the last "oil change" place, the customer service rep would actually take Jake back to look at the bays where they work on the vehicles.
Today, we walked in and met a very nice man named Phil at the desk. Jake was anxious, pacing back and forth, and peeking inside the waiting rooms. A million questions preceded this trip, as waiting is not our forte! "Will I get to watch a TV? Can I play my game? Will there be a lot of people? How long will it take?"
I took a mental note of the Autism Speaks ad on the flat screen behind the counter and pointed it out to Jake. "Oh, they like Autism here!"
After I signed in, I asked Phil if he would let Jake look at the garage and explained he's anxiety stems from autism so talk slowly. "Sure thing," he said, "My nephew has autism too!"
Phil energetically hopped up from behind the counter, to lead Jake to see the bays. After about 10 minutes they came back, Jake beaming and Phil beaming brighter. "I'll come back and get you when it's up on the lift!"
This is way more than we both expected.
Waiting 15 more minutes, and Phil returned. "Let's go buddy." Down they go... I was stunned. Ten more minutes pass and Jake pops around the corner holding two air filters.
"Mommy, these are dirty and need to be replaced!"
I looked past him to Phil, and asked if he's got Jake doing his work for him now? Nice work, Phil.
I gave permission and they disappeared again. He took Jake to the supply room to find the new filters, match 'em up and deliver them to the mechanic.
Phil was so excited upon his return, "He picked out the filters, matched them up and did a great job!" he exclaimed. I could see Jake grow a little taller in that minute, I swear.
A total stranger built up and instilled confidence in my kid just by taking a minute to care. If anyone wants to be treated with respect and dignity, go to Fitzgerald's AutoMall for Toyota service by Lake Forest.
Way to go above and beyond Phil H!